Active OTA is committed to bringing you a consistently high level of service. We are an indispensable asset to our clients.
BlackBerry Support Desk
Active OTA provides expert after sales support for any provider of handheld devices. We guarantee that your current billing charges will be for active devices ONLY.
- Technicians are well connected to provide the highest quality of support services to our customers.
- Support tickets can be called in or sent to an Active OTA tech via email.
- We handle all exchanges between Client and Provider accounts.
- User contract information is gathered and refreshes are automatically processed. (most devices are free of charge).
- Billing resolution is one of our best asset.
- BES Support (user information)
- your service desk for handhold issues (we handle user issues)
- Ongoing consultation (which includes new, replacement and refresh of devices)
- Remote monitoring and support
- Database management and reporting on a monthly basis
- Fast and reliable service
Service Plans (hourly rates set at $35.00)
Level I
- BES user Adds, Changes and Deletes
- Billing Reconcile handled by Active OTA with quarterly reporting
- We contact your provider for Handheld Provider Activations
- Monitor contract end dates for FREE upgrades
- Cost of service is $35 per year per active user
Level II
- All Level I services
- Billing Reconcile handled by Active OTA with monthly reporting
- Contact service provider for Activations and Provider Support (no need for inhouse support)
- We configure/order all New Activations, Upgrades and ship to you when completed (shipping cost not included)
- Cost Saving Consolidation of Cell devices to Blackberry Handheld
- Cost of service is $45 per year per active device
Level III
- All Level I and II services
- Contact RIM support until resolution is reached
- Dispose of all retireed Blackberry and Handheld devices
- Cost of service is $50 per year per active device
Up to 1000 users. Contact us for quote above 1000 users.
Provider Billing Services
Provider Billing Evaluation with Recommendations for Savings
BES Users > 1001 Contact Us
